Frequently Asked Questions

When will I receive my order confirmation?

After you place an order you will automatically be sent an email confirmation. If you did not receive an email confirmation upon placing an order please reach out to Customer Care at

When will my credit card be charged?

We will place a pending charge to your credit card once your order is placed and authorize the payment after it finishes our fraud checking process, you will be charged once we ship your order. 

Is it safe to use my credit card on your site?

The privacy of your personal information is very important to us. To help ensure your shopping experience is safe, simple and secure we utilize

Why did my card decline at checkout?

A card can decline for different reasons. Make sure you are inputting the correct billing address, especially if it is different than the shipping address. If it is a general decline, please contact your bank for further information.

Can I place an order over the phone?

We would be happy to assist you in making a purchase over the phone. Please call +1 212 966 2484 or email

Can I amend my order once it has been placed?

After an order is placed you are unable to amend the order on your own and must contact our Customer Care. We would be happy to try and fulfill your request. Keep in mind that once an order is in the shipping stage it is not able to be amended.

How do I cancel my order if I don’t have an account?

If you would like to cancel your order please reach out to our Customer Care immediately. Keep in mind if your order has already shipped, you will be unable to cancel the order and it will then need to be treated as a return upon receiving it.

Do you offer gift wrap?

Unfortunately we do not offer gift wrapping options at this time but all items will be delicately wrapped in white tissue paper.

Do you ship to post office box, APO (Army Post Office), or FPO (Fleet Post Office)?

Unfortunately we are unable to ship to Post office boxes, Army Post office, nor Fleet post office.

What are the benefits of creating an account?

Creating an account with us enables you to save personal information for an easier checkout process and to view your order history and status.

I forgot my password. What do I do?

If you forgot your password, choose the “My Account” option on our site then choose “Forgot my password”. This will prompt you to enter your email address and we will send you a link to recover your password.