We want you to be completely satisfied with your purchase, so we offer complimentary returns for all US orders within 7 days of delivery. Please note that the many of our items are made-to-order, which can be found noted in the product description. For made-to-order items, we can only offer returns for exchange or store credit. We kindly ask that you consider this before committing to a purchase with us.
Your products must be returned in their original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, as well as with all tags still intact. Merchandise must be unused, unworn, unwashed and in an unaltered condition.
Any personalized pieces are final sale and cannot be returned for exchange or store credit.
All sale items marked as “Final Sale” are not eligible to be returned for refund, exchange or store credit.
International orders are not eligible for complimentary returns, and the cost of shipping will be deducted from the store credit note.
Final Sale / non-returnable items
Certain pieces are "Final Sale" and cannot be returned for refund, exchange or store credit. This includes any personalized or embroidered pieces as well as all sale items marked as “Final Sale”.
Unfortunately, we also cannot accept returns gift cards or store credits.
Damages and issues
Before shipping your order, we carefully inspect and take reference photos of each garment to ensure they are in top condition. In the event you receive a damaged item, or if you receive the wrong item, please contact us immediately at firstname.lastname@example.org.
To process an exchange, please email email@example.com with your order number, reason for exchange and the requested new size or color. Please allow 24-48 hours to receive a return label. Items must be returned in their original packaging with all tags still intact.
Once a returned item has been received and inspected, a new item will be shipped.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method or via store credit.
How do I process my return?
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a prepaid return shipping label. Items sent back to us without first requesting a return will not be accepted.